About Refund and Returns Policy
refund/return and cancellation statement
Items shipped from Applewala.Pk, including Warehouse, can be returned within 3 days of receipt of shipment in most cases.
For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.
The product can be returned or exchanged in the following cases only:
- The product is different from what was mentioned on the website.
- A defective/damaged product has been received .
- The Product is not Functioning Fine, Like Battery issue/Heat-up Issue/Camera/Screen problem etc (In Used Phones)
- For All the box packed Phone please concern with Apple because we are not covering local warranty.
- 7 Days Checking and Replacement warranty
In order to help you resolve issues with your product, you must send your product Unboxing Video on our WhatsApp within 24 hours of accepting the product.
Customer Care Number : 03312315276 , 03347251676
or Email: applewala.pk@gmail.com
If a defect is determined within the Return Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 3 days of delivery,we will not return/refund/exchange
Please Note:
1. Products cannot be returned or exchanged based on the customer’s change of mind.
2. It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
3. Do not put tape or stickers on the manufacturer’s box.
4. The exchange request should be made within 24 hours of receipt of the delivery package.
5. The opening of the company’s flyer should be included in the unboxing video.
7. No items from the box should be missing or broken.
8. Payment Refunded in 7-14 Working Days depends on your payment method you selected while checkout
How to return?
If the product complies with all the above-mentioned conditions for return, please contact our customer care with video evidence within 24 hours of receiving the parcel. The second thing you need to do is make sure you do not lose any packaging material that comes with it and ensure that all items in the box are intact. We’ll do the necessary quality check and then proceed with the return.
